Frequently Asked Questions (FAQs)
1. How long does it take to process my order?
Orders are typically processed within 2–5 business days before they are shipped. During new launches or festive periods, processing times may be slightly longer.
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2. How long does delivery take?
Since every Shaurbhya product is carefully prepared after your order is placed, the complete delivery timeline is typically 7–14 business days from the date of order confirmation.
Delivery times may vary depending on your location, courier partner, and order volume during launches or festive seasons.
Once your order is shipped, you will receive a tracking link via email or SMS to monitor its progress.
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3. Can I return or exchange my order?
Returns and exchanges are accepted only if you receive:
- A damaged product
- A defective product
- An incorrect product
- An incorrect size due to our error
For complete details, please refer to our Return & Refund Policy.
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4. Can I cancel my order?
Orders can only be cancelled before production begins. Once production has started, cancellation may not be possible.
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5. How can I track my order?
Once your order is shipped, you will receive a confirmation email or SMS containing your tracking details.
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6. How do I choose the correct size?
Every product includes a detailed Size Guide. We recommend checking the measurements before placing your order.
If you are between two sizes, we suggest choosing the larger size for a more relaxed fit.
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7. Do the colours match the images exactly?
We make every effort to display our products accurately. However, slight colour variations may occur due to different screen settings and lighting conditions.
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8. What payment methods do you accept?
We accept secure online payments through major payment methods available during checkout, including UPI, debit cards, credit cards, and other supported payment options.
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9. Are your products made after I place an order?
Yes. Many of our products are prepared after an order is placed to ensure quality and reduce unnecessary waste.
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10. How do I contact Shaurbhya?
If you have any questions or need assistance, please reach out to our support team.
Email: support@shaurbhya.com
We aim to respond to all enquiries within 24–48 business hours.
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Still Need Help?
If you couldn't find the answer you were looking for, please contact our support team. We're always happy to help.